Infrastructure as a Service

Our IaaS offering includes virtualized computing resources such as virtual machines, storage, networking, and security components. You get access to a self-service portal to provision and manage these resources, along with monitoring tools, backup capabilities, and technical support. We handle the physical infrastructure, virtualization layer, and basic security, while you maintain control over operating systems, applications, and data.

Our IaaS pricing follows a pay-as-you-go model, where you're billed based on the resources you actually use. This typically includes charges for compute (CPU/memory), storage, network traffic, and any additional services like load balancing or backup. We offer both standard packages with predictable monthly costs and custom solutions with usage-based billing. All plans include basic support, with premium support options available for additional fees.

Security is a shared responsibility in our IaaS model. We provide robust infrastructure security including physical data center security, network security with firewalls and DDoS protection, and virtualization security. We also offer encryption for data at rest and in transit, identity and access management tools, and regular security audits. Our platform complies with industry standards like ISO 27001, SOC 2, and can be configured to meet specific regulatory requirements such as HIPAA or GDPR.

We offer tiered support options to meet different business needs. All plans include 24/7 monitoring and basic support for infrastructure issues with email response. Our Business and Enterprise plans include phone support with faster response times, dedicated support contacts, and proactive monitoring alerts. Enterprise customers receive priority support with guaranteed response times, a dedicated account manager, and regular service reviews. We also provide comprehensive documentation, knowledge base access, and optional professional services for complex implementations.

Yes, most existing applications can be migrated to our IaaS platform. We support various migration approaches including lift-and-shift (rehosting), replatforming, and refactoring depending on your application requirements. Our team provides migration assessment services to evaluate compatibility and recommend the best approach. We offer migration tools and assistance to streamline the process, including VM conversion tools, data transfer services, and testing environments. For complex migrations, we can develop a phased migration plan to minimize disruption to your business operations.

We guarantee 99.9% uptime for our IaaS platform, backed by our Service Level Agreement (SLA). Our infrastructure is designed with redundancy at multiple levels to prevent single points of failure. In the event of an outage, our 24/7 operations team is immediately notified and begins remediation efforts. We maintain transparent communication through our status page and direct notifications for affected customers. For planned maintenance, we provide advance notice and schedule work during low-impact windows. Our SLA includes service credits for any downtime that exceeds our guaranteed uptime percentage.